American Airlines is doing its part to combat the spread of COVID 19 within the travel industry by introducing more touch free options for boarding passengers. This spring, customers will be given more control of their journey with new self service tools and checking options.
At the top of the list is mobile health passport app VeriFLY, which allows customers to check whether they’ve fulfilled every part of their travel requirements for their trip. The app made its debut in all American Airline airports earlier this February. It is useful for those traveling internationally to the U.S., and those traveling from a U.S. airport to the United Kingdom, Canada, Chile, Colombia, El Salvador, Jamaica, Honduras, and Guatemala.
Customers will also have the option to use the American Airlines app to access a virtual assistant or live chat with a customer care representative who will answer any travel related questions. The app also makes it easy for travelers to check-in for a flight and print tags for bags without touching a kiosk.
Also making its debut to available airports sometime later in the year is a touchless bag drop option. The airline has already begun a trial in Dallas Fort Worth International Airport (DFW) and Ronald Reagan Washington National Airport (DCA). Customers who opted into the trial are reportedly testing out biometric technology which will allow them to drop off their bags without searching for their physical ID or boarding pass.
“While fewer customers have travelled over the last year, our team used their time to go into overdrive developing, testing and implementing new ways to give customers more confidence and comfort when they travel,” said Julie Rath, VP of Customer Experience and Reservations at American Airlines.
Along with other future developments, the airline also introduced a Admirals Club option in DFW that will expand to the rest of the airports later this year. Those who are part of the touchless technology trial are able to access the Admirals Club lounges where users can read the news or enjoy magazines touch – free. They are free to download and take on the go.
Insights and information collected from these ongoing trials will shape the way customers board and take part in the entire airport experience.